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Can't find the answer?
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User Forums

You have a MaxGate router and are having problems with:

You can also try the UMAX UGate Forum site.
NOTE: As of late 1999, you must be a registered owner of a UMAX networking product to access the Forum.  You can register your product here.
You then need to register for the forum, and login with your email address and product serial number each time you want to access the forum.

Try the Maxgate support page or try emailing support@maxgate.net



IRC "IDENT" doesn't work. [UGate Plus]
  1. Read the information here and download and install firmware version 5.3R0F or higher.

  2.  Open a browser on a UGP client and go to the UGP's administration screen (default address is 192.168.0.1).

  3. Click on the Advanced Internet link, then click on the User Defined Virtual Servers link.

  4. Clear the form, then enter the following information:

    •  Name : IDENT

    • Check the Enable box

    • IP Address: Enter the IP address of the computer that you need to access IRC.

    • Protocol: UDP

    • Internal Port No.: 113

    • External Port No.: 113

  5. Click the Add button.

  6. Go back to the Advanced Internet screen and click the Enable button, then click the Save button.

The IRC IDENT function should now work on the machine whose IP address you entered in Step 2.



VPN (PPTP) Upgrade [Both]

Help for setting up a PPTP connection through a router is available here. 

For UGate Plus

Download the latest firmware using the information here.

If you previously installed a firmware revision earlier than 5.3R0E that required using the Exposed Computer feature of the UGate Plus to establish a PPTP connection, download the newer firmware (5.3R0E or later) and disable the Exposed Computer unless you need it for some other reason.

You should now be able to establish a PPTP connection from one client at a time.  You'll need to wait at least 1 minute between ending a PPTP session on one client and starting another session on another client.

For UG3000
Download the latest firmware using the information here.



Upgrade Firmware

If it ain't broke...!

Upgrading router firmware can sometimes cause more problems than it fixes!  Here are a few lthings to consider before you click that "Upgrade" button:

  • Check the Readme or other information that describes what the firmware will do before you do the upgrade.  If you don't need new features and your product is happily doing it's job... leave it alone and don't perform the upgrade!

  • If you do need the upgrade, first download a copy of your existing firmware revision, or the closest earlier revision available.  You may need it in case something doesn't work right with the new firmware.


If you don't see the latest firmware posted on the MaxGate firmware download page, contact MaxGate support at 510-492-5760 or support@maxgate.net

Linux and MacOS firmware updaters are available for the UG3000 and UG3200. Get them here.

Be sure to use the latest firmware updaters. Get them here

Installing any firmware update erases any settings that you have in the router.  You'll have to re-enter all your settings after you install the firmware update.

Latest MaxGate Router Firmware

NOTE: We've discontinued our firmware matrix because MaxGate now has very nice firmware charts for Windows, Mac and Linux.



Installation [Both]
Installing the UGate Plus is very easy and the manual that comes with it explains the process very well.

The manual, however, doesn't contain a "QuickStart" section, so for those of you who don't read manuals, here are some hints to help you along:
(If you are a manual reader, you can get the UGP User manual here in PDF format.  The UGate 3000 manual can be found here, also in PDF format.))

  1. The UGP setup is done through a set of web pages that are served by a min-webserver in the UGP.  This server lives at address 192.168.0.1.   This means that whatever computer you use to access this webserver, must be on the same subnet, i.e. have an address of 192.168.0.X.

    The easiest way to do this is to set the TCP/IP for the NIC on this computer to obtain an address automatically or from a DHCP server (MacOs).   Connect the computer to the UGP LAN port using a regular patch cable, then reboot the computer.  The built-in DHCP server in the UGP should assign a proper address when the computer boots up and you'll be able to access the UGP setup pages.

    (If you have to or would rather set your clients' TCP/IP information manually, go here for the info.)

    If your computer isn't able to get to the UGP's setup page, it may not have properly leased a new address from the UGP's DHCP server.  Use the winipcfg command and click the Release All button, wait until it's done, then click the Renew All button.  When the command is finished, you should see an IP address and also see an IP number in the DNS section of the winipcfg screen.  This means that your computer has properly leased its IP address.

  2. If your ISP uses DHCP to assign your IP address (and most do) make sure you set the External(WAN) port to DHCP Client. Make sure you Save the setting before changing to another web page.

  3. If your ISP uses the Adapter (or MAC) address of your NIC to enable service (MediaOne/RR in the New England area does this), you'll need to follow your ISPs procedure to change the address.  You can find the address on the UGP's Status page listed next to Physical Address, in the External LAN Port section of the page. Copy this down and give it to your ISP.  After you change the address at your ISP, do the following:

  • After you call in the address, unplug your cable modem power and unplug the UGP power.   Wait about 5 seconds and plug in the cable modem and wait for it to boot up.  

  • Now plug in the UGP power, wait for it to stop blinking and press the black reset button.  This will force a DHCP release/renew cycle.  Check the UGP Status screen.  The External LAN fields should show valid IP address information if you obtained a lease. 

  • If you didn't get address info, press the UGP Reset button again, wait about 10 seconds and click the browser Reload button.  If you still don't get an address, you might have to update your firmware.  Check here for further info.



Setting up the Client PC TCP/IP for the UGate [Both]
  1. Right click Network Neighborhood.

  2. Choose the Properties option  Scroll to the TCP/IP listing for your NIC card and highlight it

  3. Click the Properties button

  4. Click the IP Address tab
    1. Select the option for Specify an IP Address
    2. In the IP Address field specify an address from 192.168.0.2 to 192.168.0.254.  Make sure each client PC has a different address!
    3. In the Subnet Mask field enter the following Subnet mask: 255.255.255.0

  5. Click on the Gateway tab
    1. Enter the IP address of the UGate in the Gateway field. This should be 192.168.0.1
    2. Click the Add button

  6. Click the DNS configuration tab.
    1. Select the Enable DNS radio button.
    2. Enter this computer's name in the Host field, this must be a name not used for any other computer on your network   It can be as easy as "computer2" as this host name is not used for the Internet.
    3. Leave the Domain field BLANK
    4. In the DNS server search order you will need to enter the IP address of your ISP’s DNS server(s). This should have been provided to you by your ISP. If you do not know the IP addresses of your ISP’s DNS server, use the winipcfg command to find out.
    5. Enter the domain name of your ISP in the Domain Suffix Search Order box.  This will be something like ne.mediaone.net or ca.calgary.home.net.
      If you're not sure what to enter, use the procedure on this page.
    6. Click OK – you will need to reboot the machine


Internal LAN users unable to access LAN based webservers by Domain name ("Loopback problem)

This problem can be fixed by downloading and installing UGate-3000 firmware 2.02b or higher (ug3k202b.zip) or UGate-plus firmware 5.4r0d or higher (ugp540d.zip).

Download the firmware using the information here.


Connecting to an ISP that is using PPPoE

Download the firmware using the information here.

UGate-3000
This problem can be fixed by downloading and installing UGate-3000 firmware 2.02e or higher (ug3k202e.zip).

UGate Plus
Download and install firmware V5.5R0aor higher (ugp550a_pppoe.zip)


Updated 2/13/01IPSec passthru

UGatePlus
IPsec passthru is supported with firmware 6.51c or higher.

UGate-3000 only
This capability is available in UGate-3000 firmware 2.03h or higher (ug3k203h.zip).

Download the firmware using the information here.

(If you don't see the file on the UMAX firmware download page, request it from UMAX support (support@maxgate.net).

2/13/01 Problems with PPTP/IPsec passthru with the UG3200P can be fixed by the 1.013 firmware update. See this info.


8/14/00 WAN side Admin page access

The routers ship with WAN side access for the Admin pages disabled.  To enable WAN side access do one of the following:

Method #1: Set a Virtual server for 192.168.0.1 and Port 80 if you are not also forwarding a Webserver on your LAN.

Method #2: Set a Virtual server for 192.168.0.1 and Port 8888 if you are also forwarding a Webserver on your LAN.

Once you have saved the Virtual Server setup, you can access the Admin pages from a WAN based computer by entering the router's WAN port IP address in your web browser if you have used Method #1.  If you've used Method #2, then enter your WAN port address followed by :8888.  

Example:If your WAN port address is 207.46.131.137, you'd enter 207.46.131.137:8888 into your browser.

Be sure you set a strong password!


8/19/00 Getting IPsec to work

You might have a problem due to Header Authentication. See this page.

General VPN help can be found on this page, including a link to a very complete Checkpoint Firewall-1 FAQ page.


2/2/01 Running a Game Server

UGate 3000 and 3200 routers running older firmware can corrupt UDP packets, causing players to be dropped from games.  This is fixed in firmware version 2.06h for the UGate 3000 and version 3.06h for the UGate 3200.  Download 2.06h BIN file here, or the 3.06h file from here.

You can also check the MaxGate Support site for later firmware, using the link in the Upgrade Firmware section.


10/16/00 Problems with on-line games

Go to this page for help.


9/23/00 Problems w/ @Home

Go to this page for help.


Hardware routers

UGate Plus review

UG3000 review

UG3200 review

UG3200p review

 



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