{"id":1012,"date":"2021-09-22T15:03:16","date_gmt":"2021-09-22T15:03:16","guid":{"rendered":"https:\/\/www.practicallynetworked.com\/?page_id=1012"},"modified":"2021-10-05T16:59:20","modified_gmt":"2021-10-05T16:59:20","slug":"umax-ugate-plus-help","status":"publish","type":"post","link":"https:\/\/www.practicallynetworked.com\/umax-ugate-plus-help\/","title":{"rendered":"UMAX Ugate Plus Help"},"content":{"rendered":"<p><b>If you have a Ugate Plus and are having problems:<\/b><\/p>\n<ul>\n<li><b>obtaining an IP address from your ISP&#8217;s DHCP server<\/b><\/li>\n<li><b>keeping an IP address from your ISP&#8217;s DHCP server<\/b><\/li>\n<li><b>logging into RoadRunner service<\/b><\/li>\n<\/ul>\n<p>try the information on this page.<\/p>\n<hr \/>\n<p><b><big>Roadrunner Login problems<\/big><\/b><br \/>\nIf you&#8217;re a RoadRunner user and are having problems with your client computers either losing connection or not being able to make a connection, there are a few things you can try:<\/p>\n<ol>\n<li>\n<p align=\"left\">Buy a\u00a0<a href=\"https:\/\/www.practicallynetworked.com\/reviews\/ug3000.asp\"><b>UMAX UGate 3000<\/b><\/a>, which handles both the RoadRunner login and @Home authentication methods.<\/p>\n<\/li>\n<li>\n<p align=\"left\">You can try\u00a0<a href=\"http:\/\/home.columbus.rr.com\/rrlogin\/index.html\" target=\"_blank\" rel=\"noopener\"><b>this alternate login program<\/b><\/a>.<\/p>\n<\/li>\n<li>\n<p align=\"left\">Some RoadRunner ISPs use a &#8220;keep alive&#8221; ping to authenticate service. \u00a0 However, this &#8220;feature&#8221; can cause problems with proxy or NAT programs, or hardware routers.\u00a0 Symptoms include failure to renew DHCP leases, and loss of Internet connection (that is restored upon reboot).<br \/>\n<b><br \/>\n<a href=\"http:\/\/www.sonicsys.com\/\" target=\"_blank\" rel=\"noopener\">Sonicsystems<\/a><\/b>\u00a0has found that some RoadRunner affiliates (specifically TimeWarner RR in Syracuse, NY) can be made to work through sharing devices by\u00a0<em><b>opening UDP Port 65000 to the LAN (inbound)<\/b><\/em>. \u00a0 This allows the &#8220;keep alive&#8221; ping to get through the firewall that most sharing devices have.<\/p>\n<p>Most hardware routers allow doing this (consult your documentation for details.) so give it a try.<\/p>\n<p>(Getting Sygate to do this involves editing the\u00a0<b>apprule.cfg<\/b>\u00a0file. \u00a0Vicomsoft&#8217;s SoftRouter plus provides an &#8220;Inbound Mapping function in Advanced user mode.)<\/li>\n<li>Helpful reader George Evanoff reports that the\u00a0<b>Version 5.2 release 2D firmware<\/b>\u00a0fixed his RR login problems on the Carolina RR system.\u00a0 Look below for information on how to get and install firmware updates for the UGate Plus.<\/li>\n<\/ol>\n<p>Please\u00a0<a href=\"mailto:feedback@timhiggins.com\"><b>drop me a line<\/b><\/a>\u00a0and let me know if you find other solutions.<\/p>\n<hr \/>\n<p><b><big>Can&#8217;t get a MediaOne\/Roadrunner\u2122 address?<\/big><\/b><br \/>\nThe very early UgatePlus units can&#8217;t obtain a DHCP address from MediaOne servers in the New England MediaOne area (and maybe other MediaOne service areas).<\/p>\n<p>In addition, the latest firmware might help some RoadRunner users solve problems with loss of connection due to the RR login sequence used by\u00a0<em>some<\/em>\u00a0RR affiliates.<\/p>\n<p><b><span style=\"color: #ff0000;\">NOTE!<\/span>\u00a0Installing any firmware update erases any settings that you have in the UGP.\u00a0 You&#8217;ll have to re-enter all your settings after you install the firmware update.<\/b><\/p>\n<p>You need to first\u00a0<a href=\"ftp:\/\/ftp.umax.com\/networking\/upgrade_utility\/ugateplus\/ugp_updt.zip\" target=\"_blank\" rel=\"noopener\"><b>download the firmware update program from here<\/b><\/a>.\u00a0 This will install an update program on your computer, which you use to install the firmware updates into the Ugate Plus.<\/p>\n<p>Then\u00a0<a href=\"http:\/\/ugate.umax.com\/upgrade.htm\" target=\"_blank\" rel=\"noopener\"><b>download the latest firmware from here<\/b><\/a>. \u00a0(<em>NOTE! Make sure you download the firmware for the\u00a0<b>Ugate Plus,<\/b>\u00a0and not the other Ugate products!<\/em>)<\/p>\n<p>Run the update program to load the firmware into the Ugate Plus and you should be in business!<\/p>\n<hr \/>\n<p><b><big>Problems with\u00a0<a name=\"@Home\"><\/a>@Home?<\/big><\/b><br \/>\nSome @Home affiliates use the host name of your PC to authenticate service.\u00a0 This can be a problem if you switch to a hardware router to share your connection, unless you can change the hostname of the router.<\/p>\n<p>Fortunately, UMAX has a firmware update that allows you to do this.<\/p>\n<p><b><span style=\"color: #ff0000;\">NOTE!<\/span>\u00a0Installing any firmware update erases any settings that you have in the UGP.\u00a0 You&#8217;ll have to re-enter all your settings after you install the firmware update.<\/b><\/p>\n<p>Download the update program using the link in the &#8220;<em>Can&#8217;t get an address<\/em>&#8221; section above. \u00a0 Then download and install the\u00a0<b>latest firmware<\/b>\u00a0also using the link above.<\/p>\n<p>When you&#8217;ve completed the upgrade, go to the\u00a0<b>Setup<\/b>\u00a0page, click on\u00a0<b>Device<\/b>, then click on\u00a0<b>Device Options.\u00a0\u00a0<\/b>You should see a screen similar to that shown below.\u00a0 Enter your @Home host name in the\u00a0<em>Device Name<\/em>\u00a0box,\u00a0<em><b>and click the Save button<\/b><\/em>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-1013 aligncenter\" src=\"https:\/\/www.practicallynetworked.com\/wp-content\/uploads\/2021\/09\/ugpdevopt.gif\" alt=\"\" width=\"498\" height=\"212\" \/><\/p>\n<p>Now go to\u00a0<b>External LAN Port<\/b>\u00a0under\u00a0<b>Device<\/b>, enable the DHCP client, \u00a0 and don&#8217;t enter any numbers in these fields.\u00a0\u00a0<em><b>Click on Save<\/b><\/em>.<\/p>\n<p>Go to the\u00a0<b>Status<\/b>\u00a0screen, click on\u00a0<b>Refresh<\/b>\u00a0and you should see a valid IP address and Gateway IP address.\u00a0 You now should have normal @Home service.<\/p>\n<p align=\"center\"><a href=\"https:\/\/www.practicallynetworked.com\/ugphelp.htm\"><span style=\"font-family: arial, helvetica;\"><b>Other UGP Help<\/b><\/span><\/a><\/p>\n<p align=\"center\"><a href=\"https:\/\/www.practicallynetworked.com\/ugpreset.htm\"><span style=\"font-family: arial, helvetica;\"><b>UGP Reset Procedure<\/b><\/span><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have a Ugate Plus and are having problems: obtaining an IP address from your ISP&#8217;s DHCP server keeping an IP address from your ISP&#8217;s DHCP server logging into RoadRunner service try the information on this page. Roadrunner Login problems If you&#8217;re a RoadRunner user and are having problems with your client computers either losing connection or not being able to make a connection, there are a few things you can try: Buy a\u00a0UMAX UGate 3000, which handles both the RoadRunner login and @Home authentication methods. You can try\u00a0this alternate login program. Some RoadRunner ISPs use a &#8220;keep alive&#8221; <\/p>\n","protected":false},"author":2,"featured_media":5600,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[],"_links":{"self":[{"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/posts\/1012"}],"collection":[{"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/comments?post=1012"}],"version-history":[{"count":0,"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/posts\/1012\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/media\/5600"}],"wp:attachment":[{"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/media?parent=1012"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/categories?post=1012"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.practicallynetworked.com\/wp-json\/wp\/v2\/tags?post=1012"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}