This is a copy of email from Comcast@Home customer support in response to a customer’s inquiry about the new Comcast policy banning VPN use.

Thank you for your message.

The Comcast @Home product is, and has always been, designated as a residential service and does not allow the use of commercial applications. A VPN or Virtual Private Network is primarily used to connect Internet users to her or his work LAN from an Internet access point.

High traffic telecommuting while utilizing a VPN can adversely affect the condition of the network while disrupting the connection of our regular residential subscribers.

To accommodate the needs of our customers who do choose to operate VPN, Comcast offers the Comcast @Home Professional product. @Home Pro is designed to meet the needs of the ever growing population of small office/home office customers and telecommuters that need to take advantage of protocols such as VPN. This product will cost $95 per month, and afford you with standards which differ from the standard residential product.

If you’re interested in upgrading your current Comcast @Home service to Comcast @Home Pro, please e-mail your name, address, and phone number to: Prior to Sept 15th, you will be contacted by one of our Comcast @Home Pro representatives to discuss upgrading from your current Comcast @Home residential service.

While VPN is not a prohibited use of the @Home Pro product, Comcast does not provide support for VPN technology. All inquiries regarding VPN should be directed toward your company’s network administrator.

Currently, the Comcast @Work commercial services do provide VPN support. If your company pays for your internet service, or if you would like to use supported VPN or IP tunneling, please contact our commercial services at 888-638-4338 or visit

If there is anything else we can help you with, please contact us. Thank you for choosing Comcast@Home.

Email Response Specialist

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