The Long List of Virgin Media TV Error Codes

Code A01 means that the app you’re trying to access is temporarily unavailable.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C119 means the TV box can’t connect to the WiFi

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C130 means the TV box has an issue connecting to our network.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C131 means the TV box has an issue connecting to our network.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code A01 means that the app you’re trying to access is temporarily unavailable.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C211 means there may be some planned work in your area affecting your TV service.

Check for outages and planned work in your area by running a test on your TV service.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C217 means there’s an issue with the broadband connection.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C219 means there’s an issue with the broadband connection..

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C230 means the TV box has an issue connecting to your broadband.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C233 means there’s an issue with your broadband settings.

Make sure you’ve entered the correct broadband network settings into your TV box. Check your WiFi Hub’s network name and make sure you’re using the correct password.

If you’re using the correct network name and password, follow our step-by-step help to get things fixed.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C423 means there’s no connection between your TV boxes.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code C501 means that On Demand and Catch Up services are temporarily unavailable

Please try accessing these again later.

If you’ve been waiting a while, follow VM’s step-by-step help to make sure the TV box is set up correctly.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1001 means the TV box has an issue connecting to our network.

This could be because the TV box can’t connect to the internet.

Follow VM’s step-by-step help to make sure the TV box is connected to the WiFi Hub properly.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1002 means the TV box has an issue connecting to our network

This could be because the TV box can’t connect to the internet.

Follow VM’s step-by-step help to make sure the TV box is connected to the WiFi Hub properly.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1003 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1004 means the TV box has an issue connecting to our network.

This could be because the TV box can’t connect to the internet.

Follow VM’s step-by-step help to make sure the TV box is connected to the WiFi Hub properly.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1006 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS10070 or 100:70 means that there might be a setup issue.

It’s normal for this error to happen briefly while the TV box is being installed, but if it keeps happening after installation let VM know.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1010 means the TV box has an issue connecting to your account settings.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1011 means the TV box has an issue finding your account details.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1020 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1021 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1022 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1023 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1025 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1026 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1027 means the TV box may be having a software issue.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1028 means the TV box was unable to download a software update.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1150 means there might be an issue with the TV box’s hard drive.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1151 means this TV box has a hard drive issue.

Please get in touch with VM’s team as the TV box may need to be replaced.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS1160 means the TV box is having an issue displaying TV channels at the moment.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2004 means that the TV box can’t load the channel you’re trying to watch.

This might be due to a loose cable. Follow VM’s step-by-step help to make sure the TV box is set up correctly.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2200 means the TV box is having an issue playing a recording.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2217 means that this TV service is temporarily unavailable.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2305 means the TV box is experiencing a slow broadband connection.

This might mean the shows you’re watching are buffering or can’t be played.

Free up the bandwidth by checking for devices that might be causing your broadband to run slower than usual. For example, anyone gaming in high definition, or downloading large files from the internet.

If the TV box is wirelessly connected to the WiFi Hub, try a wired connection with an Ethernet cable instead, as this is usually stronger than connecting wirelessly.

If this doesn’t help, check out our tips to help with slow speeds, and run a test on your broadband connection.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2311 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2312 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2317 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2318 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2400 means that the app you’re trying to access is temporarily unavailable.

Please try accessing the app again later.

If you’ve been waiting a while, follow VM’s step-by-step help to make sure the TV box is set up correctly.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2401 means the app store is currently unavailable.

Please try accessing it again later.

If you’ve been waiting a while, follow VM’s step-by-step help to make sure the TV box is set up correctly.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2511 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2512 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2517 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS2518 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS3300 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS3400 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS3500 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS4802 means there might be an issue with your TV service.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS6600 means there might be an issue with your TV or broadband service.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS8400 means the TV box is having an issue playing the programme you want to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS9031 means the TV box has an issue connecting to our network.

Press the OK button on the Virgin TV remote to put the TV box in pairing mode for another 2 minutes.

If it isn’t working after that, please connect the TV box to the WiFi Hub using an Ethernet cable.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS9040 means the TV box is experiencing a slow broadband connection.

This might mean the shows you’re watching are buffering or can’t be played.

Free up the bandwidth by checking for devices that might be causing your broadband to run slower than usual. For example, anyone gaming in high definition, or downloading large files from the internet.

If the TV box is wirelessly connected to the WiFi Hub, try a wired connection with an Ethernet cable instead, as this is usually stronger than connecting wirelessly.

If this doesn’t help, check out our tips to help with slow speeds, and run a test on your broadband connection.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS9041 means the TV box is experiencing a slow broadband connection.

This might mean the shows you’re watching are buffering or can’t be played.

Free up the bandwidth by checking for devices that might be causing your broadband to run slower than usual. For example, anyone gaming in high definition, or downloading large files from the internet.

If the TV box is wirelessly connected to the WiFi Hub, try a wired connection with an Ethernet cable instead, as this is usually stronger than connecting wirelessly.

If this doesn’t help, check out our tips to help with slow speeds, and run a test on your broadband connection.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS9042 means the TV box is experiencing a slow broadband connection.

This might mean the shows you’re watching are buffering or can’t be played.

Free up the bandwidth by checking for devices that might be causing your broadband to run slower than usual. For example, anyone gaming in high definition, or downloading large files from the internet.

If the TV box is wirelessly connected to the WiFi Hub, try a wired connection with an Ethernet cable instead, as this is usually stronger than connecting wirelessly.

If this doesn’t help, check out our tips to help with slow speeds, and run a test on your broadband connection.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS9993 means that some of our TV services are temporarily unavailable.

VM are working to fix the issue. Please try again later.

You should still be able to watch live TV.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS9994 means there’s an issue with the broadband connection.

The WiFi Hub isn’t connected to the internet, which means many of your TV box features won’t be working properly.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS9995 means the TV box can’t connect to the WiFi.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code CS9996 means the TV box can’t connect to the internet.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code M58 means the TV box hasn’t been connected to the Virgin Media network for over 30 days.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code M59 means the TV box has an issue connecting to our network.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code M60 means the TV box has an issue connecting to our network.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code M63 means your Virgin Media account isn’t set up correctly.

If you’ve only just set up your TV box, or have recently called VM about this issue, leave the TV box for 2 hours while it connects to their network.

If you’re still seeing the code after 2 hours, or haven’t recently set up the box, please chat to one of the Virgin Media team.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code M64 means your Virgin Media account isn’t set up correctly

If you’ve only just set up your TV box, or have recently called VM about this issue, leave the TV box for 2 hours while it connects to their network.

If you’re still seeing the code after 2 hours, or haven’t recently set up the box, please chat to one of the Virgin Media team.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code N02 means the TV box can’t connect to the WiFi Hub.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code N17 means the TV box can’t connect to the WiFi.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code N27 means the TV box can’t connect to the WiFi.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code S101 means the TV box can’t load the channel information.

Run a test on your TV service first to get things fixed.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code S102 means the TV box can’t load the channel information.

Run a test on your TV service first to get things fixed.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code S310 means there might be an issue with your TV service.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code S322 means there might be an issue with your TV service.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V1254 means that the channel you’re trying to watch isn’t available.

If you’re trying to watch a 4K or an Ultra HD channel on the TiVo box, this won’t work as TiVo doesn’t support these channels. Only newer Virgin TV boxes can support 4K or an Ultra HD channels and content.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V202 means there may be an issue in your area affecting your TV or broadband service.

Check for outages and planned work in your area by running a test on your TV service.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V205 means that On Demand services are temporarily unavailable.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V210 means that On Demand and Catch Up services are temporarily unavailable.

Try accessing these again later.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V217 means that the On Demand programme you’re trying to watch isn’t available yet.

Please try again in a few days.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V228 means that On Demand and Catch Up services are temporarily unavailable.

Try accessing these again later.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V274 means there’s an issue with the connection.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V312 means that the application you’re trying to use temporarily unavailable.

Try accessing this app again later.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V401 means the TV box is experiencing a slow broadband connection.

Option 1
Free up bandwidth by checking for devices that might be hogging your connection, like anyone gaming in HD or downloading large files.
If your TV box uses WiFi, switch to a wired Ethernet connection. It’s usually faster and more stable.

Option 2
Spot bandwidth hogs first—HD gaming and big downloads can slow everything down.
If your TV box is on WiFi, plug it in with an Ethernet cable for a stronger, steadier link.

Option 3
Check for heavy usage that could be dragging speeds down, such as HD gaming or large downloads.
For the TV box, move from WiFi to Ethernet where possible. Wired connections are typically more reliable.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V53 means that the channel you’re trying to watch is currently unavailable.

Sometimes this means the channel is off-air and has stopped broadcasting for the day.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V56 means that you aren’t subscribed to the channel you’re trying to watch.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V69 means the TV box is experiencing a slow broadband connection.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code V87 means the TV box can’t connect to the WiFi.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code W02 means TV box is having signal difficulties. This could be a problem for one channel, or a problem with the wireless connection.

This code only affects Virgin TV V6 boxes and TiVo boxes.

Code W03 means the Pay Per View channel is currently unavailable.

This code only affects Virgin TV V6 boxes and TiVo boxes.