An Amazon Echo is a voice-activated speaker that responds to questions and commands. It can be used to control smart devices in your home, play music, make calls, and more.

I got my first Amazon Echo in 2014, and over the years I have upgraded to the latest models and bought more devices that have “Alexa” built such as Fire TV, Echo Show and Echo Flex.

It’s been one of my favorite devices, and I think it’s definitely worth the price.

Sadly over the years I have had a few issues when my Alexa devices have become unresponsive, below are some of the tricks and tips I have learned to help fix these issues.

To fix your unresponsive Alexa device, check your power connections, check that your WiFi is working, check that the Alexa device is not located too far from the router and finally try rebooting your Alexa device.

Why Is Your Alexa Device Unresponsive?

After spending a significant amount of time investigating this issue, I’ve discovered that there are a few main reasons for it:

  • If any of the cables aren’t properly connected, your Alexa device may not function as intended.
  • If your Wifi isn’t working, there are a few reasons why. A sluggish internet connection might affect the performance of your Alexa device. If this is the case, your Alexa gadget won’t connect or respond.
  • If your Echo device isn’t connected to your router, Alexa won’t respond. You may need to move your Echo closer to your router or upgrade your router.
  • If you’ve connected your Amazon Echo device to your network with an incorrect WiFi password, it won’t work. So double-check that the gadget is connected to the WiFi with the correct password.
  • There are specific wireless gadgets, such as keyboards or headphones, that may produce a signal interference. Baby monitors, microwave ovens, televisions, and thick walls can all disrupt or block your Wifi signal. If your Wifi signal is disrupted, your Alexa gadget will not respond automatically.

How Can You Get Your Unresponsive Alexa Device Working Again?

If your Amazon Echo device isn’t responding to voice commands then it can be quite frustrating.

You may also notice that the light ring on the Echo doesn’t turn blue when you say “Alexa” or the “Wake” phrase.

If this is the case here are a few things you can try to get your device working properly again.

Check All Cables & Connections


If you are experiencing issues with your Alexa device, the first step is to check all of your cables and connections. Make sure that all of the cords are plugged into their corresponding ports, and ensure that none of them are loose or damaged. If any cables appear to be frayed or broken, it may be a good idea to replace them.

If your power cord is plugged into an electrical outlet, check to make sure that the outlet is working properly. You can do this by plugging in another device, such as a lamp, to see if it turns on. If the outlet is not working, you may need to reset the circuit breaker or contact an electrician.

Place The Echo Device Closer to The Router


If you are having difficulties connecting your Amazon Echo device to your home Wifi, it may help to move the gadget closer to your router. Amazon advise that the best location for an Alexa device is within 30 feet (10 metres) of a wireless router or modem.

Check for WiFi interference

There are some devices that can interfere with your home Wifi signal and cause problems for your Echo device. These include baby monitors, microwave ovens, cordless phones, and televisions. If you have any of these devices in the same room as your Echo, try moving them to see if that improves the situation.

For example we have an Echo in our kitchen to run some automations and to listen to music, we kept having problems as it was next to the microwave oven so we moved the Echo a few feet further down the counter.

You should also check to see if there are any thick walls or metal objects between your Echo and the router. These can also interfere with the Wifi signal and cause problems for your Alexa device.

Use The Correct WiFi Password

If you’ve recently changed your home Wifi password, it’s possible that you’ve entered the new password incorrectly when setting up your Amazon Echo device. To fix this, you’ll need to go into the Wifi settings on your Echo and enter the new password.

To do this, open the Alexa app on your phone and go to Settings > Device Settings > WiFi. From there, you should be able to enter the new password for your home Wifi network.

Reboot Your Router

If your Wifi is not working, you may need to reboot your router. To do this, unplug the power cord from the router and wait for 30 seconds before plugging it back in. Once your router has rebooted, try reconnecting your Alexa device.

Update the firmware of your Alexa device

Firmware updates are released regularly for Amazon Echo devices, and these can sometimes help to fix connection issues.

To check if there is a firmware update available for your Echo device, open the Alexa app on your phone and go to Settings > Device Settings. If an update is available, you’ll see a notification here.

To install the update, simply follow the prompts on the screen. Once the update has been installed, you should notice an improvement in your Echo’s performance.

Restart your Alexa device

If you’re still having problems with your Amazon Echo device, it may be a good idea to restart it. This can often help to clear any minor glitches that may be causing the issue.

To restart your Echo, simply unplug the device from the power outlet and then plug it back in. Once the device has restarted, you should be able to use it as normal.

Factory Reset The Alexa Device


If you’re still having difficulties, you may need to factory reset your Echo device. This will delete all of your settings and data, so be sure you’ve tried everything else first.

To factory reset your Echo, go to Settings > Device Settings > Reset Device. From there, follow the prompts on the screen to reset your device.

If none of those steps works to get your Alexa gadget back in working order, I strongly advise you contact customer service.

Frequently Asked Questions

How do I Unfreeze my Alexa Device?

Unplug your device and plug it back in – sometimes a simple restart works miracles.

Why won’t my Alexa talk back?

If your Alexa device is unresponsive it might be due to a few issues. Check your WiFi is working, check the power cable and connections are ok, finally it might be time to reboot your Alexa device or router.