An Amazon Fire Stick is a great device for streaming movies and TV shows from services like Netflix, Hulu, and Amazon Prime.
However, if your Fire Stick won’t connect to WiFi, you may be unable to enjoy your favorite content. In this article, we will show you how to fix an Amazon Fire Stick that won’t connect to WiFi.
1. Inspect Your Amazon Fire TV Stick Setup
The first thing you should do if your Amazon Fire Stick won’t connect to WiFi is to check your setup. Make sure that the Fire Stick is plugged into an HDMI port on your TV, and that it is receiving power from the included USB cable.
If your TV is in a cabinet or any other enclosed space, you might experience periodic interruptions in your WiFi signal.
To fix this, try moving your Amazon Fire Stick closer to your router
To move your Firestick closer to your router you can attach it to an HDMI cable which would allow the Firestick to no longer be enclosed by the cabinet.
Alternatively, you could use an Ethernet cable to connect your Amazon Fire TV Stick to your router.
There are several adapters available on the market which make it possible to connect your Firestick to an Ethernet cable.
2. Restart Your Amazon Fire Stick
If there are no loose wires and the Firestick is not being blocked from receiving a signal then the next step is if your Amazon Fire Stick won’t connect to WiFi, you should try restarting the device.
To do this, press and hold the Home button on your remote for five seconds.
Once the menu appears on the screen, navigate to Settings > Device > Restart.
Your Fire Stick will take a few moments to restart.
You can also restart the Fire Stick by unplugging it from the power outlet for about 15-30 seconds and then plugging it back in.
If you’re still having trouble connecting to WiFi after restarting your Fire Stick, move on to the next step.
3. Check Your Internet Connection and WiFi Signal
If your Amazon Fire Stick won’t connect to WiFi, the next thing you should do is check your internet connection.
Start by making sure that all of the cables connected to your router are secure, especially the cable in the internet or WAN Port.
Then, open a web browser on another device and try loading a website. If the website doesn’t load, you may have an issue with your internet service.
If the website loads on your laptop or phone but you’re still having trouble connecting your Firestick to WiFi, then you know the problem lies with your Fire Stick.
Check your WiFi network, by following these steps:
- Settings > Network
- Press Play/Pause on the Fire Stick remote control
- If the network can’t be found we will need to restart your router
How to Restart Your Modem or Router
Modems and routers sometimes need to be reset for them to work properly.
To do this:
- Find the power button on your modem or router and turn it off for about 30 seconds.
- After 30 seconds turn your modem or router back on.
- Once the modem or router has restarted, try connecting your Amazon Fire Stick to WiFi again.
Forget Your WiFi Network and then Reestablish a Connection
If you’re still having trouble connecting to WiFi, you can try forgetting your network and then reestablishing a connection.
Tip: Network name may be referred to as SSID; your password as passphrase or key.
To do this:
- Settings > Network
- Select the WiFi network that you want to forget
- Press the Menu button on your remote control and select Forget Network
- Once you’ve forgotten the network, try connecting again.
4. Re-enter the Password when Connecting to WiFi
If you’re still having trouble connecting your Amazon Fire Stick to WiFi, the next step is to check that you’re entering the correct password for your network.
To do this:
- Settings > Network
- Select the WiFi network that you want to connect to
- Enter the password for your WiFi network when prompted
Make sure that you are entering the password correctly.
Passwords are case-sensitive.
Ask any other members of your household if they may have changed any settings on the router.
5. Check Compatibility Issues with Your WiFi Router
If your Amazon Fire Stick won’t connect to WiFi, it’s also possible that there may be a compatibility issue with your router.
Fire TV Sticks can connect to WPA1-PSK encrypted, WEP, WPA-PSK, open networks, and hidden networks.
Most also support N, B, and G routers on 2.4 GHz and AC, A, and N routers on 5 GHz.
If you’re unsure whether your router is compatible with the Fire Stick, check the list of compatible devices on Amazon’s website.
You can also try connecting to a different WiFi network to see if that solves the problem.
6. Check Router Firmware
If you’re still having trouble connecting your Amazon Fire Stick to WiFi, the next step is to update the firmware on your router.
To do this:
- Log into your router’s settings page
- Find the firmware update page and follow the instructions to update your router’s firmware
- Once the firmware has been updated, try connecting your Amazon Fire Stick to WiFi again.
7. Factory Reset Your Amazon Fire Stick
If you’ve tried all of the steps above and you’re still having trouble connecting your Amazon Fire Stick to WiFi, the next and final step is to factory reset your device.
Warning: This will erase all of the data on your Fire Stick!
To factory reset your Amazon Fire Stick:
- Settings > Device
- Select About
- Press the Menu button on your remote control and select Reset to Factory Defaults
- Confirm when prompted
Once your Amazon Fire Stick has been reset, you can set it up again and try connecting to WiFi.
If you’ve tried all of these steps and your Amazon Fire Stick still won’t connect to WiFi, then it’s time to contact customer service.
We hope this article helped you solve the problem.
Thanks for reading!
