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Troubleshooting TCP/IP - Detailed Steps

This article shows how to troubleshoot TCP/IP connectivity between computers on a Windows network.† If you havenít already done so, disable XPís Internet Connection Firewall on all local area network connections, and remove all firewall programs on the network. † Improperly configured firewalls are the most common cause of TCP/IP problems.

Open a Command Prompt Window

For many of these steps, youíll be typing at the command prompt.† To open a command prompt window in Windows 2000 or XP, click Start | Run, type cmd in the box, and click OK.† To open a command prompt window in Windows 95, 98, or Me, click Start | Run, type command in the box, and click OK.† Type one command per line, and press Enter after each one to execute it.† To close the command prompt window, use the exit command.

Determine the TCP/IP Settings

Determine the TCP/IP settings of each computer on the local area network.† In XP, open the Network Connections folder, right click the LAN connection, and click Status | Support | Details.† For example, here are the Status and Details views for the LAN connection on an Internet Connection Sharing host.

In Windows 95/98/Me, click Start | Run, type winipcfg in the box, and click OK.† Select the LAN adapter from the menu, and click More Info.† Hereís the winipcfg view for an ICS client running Windows Me.

You can also see the TCP/IP settings from the command prompt.† This is especially convenient if a computer has more than one network adapter.† Use the ipconfig /all command, which is available in all versions except Windows 95.† The output from this command can be long, so itís best to write it to a file.† Specify the file name in the command this way:

†† ipconfig /all >ipconfig.txt

Hereís the output for a Windows XP ICS host thatís sharing its cable modem connection:

Description of TCP/IP Settings

Here are the TCP/IP settings that are used in network troubleshooting:

  • IP Address Ė Unique address assigned to a network adapter.† A computer with multiple network adapters has an IP address for each one, and each one must be in a different subnet.
  • Subnet Mask Ė Used in conjunction with the IP address to determine which subnet an adapter belongs to.† At the simplest level, communication is only possible between two network adapters when theyíre in the same subnet.
  • Default Gateway - IP address of a computer or router, on one of this computerís local area networks, that knows how to communicate with subnets not present on this computer.† For an Internet connection, the default gateway is a router belonging to your Internet service provider, and all access to sites on the Internet goes through it.† For an ICS client, the default gateway is the ICS host.† If you use a hardware router, it serves as the default gateway.
  • DHCP Server Ė If an adapter is configured to obtain an IP address automatically, this is the address of the server that provides it.† It could be your ISP, an ICS host, or a hardware router.
  • DNS Servers Ė IP address of one or more Domain Name Server computers. DNS servers translate Internet names (like to their IP addresses (like


See our article on subnets for a brief description of how they work.† For more details, see this Microsoft Knowledge Base article.

If two computers are supposed to be on the same subnet, but arenít, something is wrong with the network hardware or software configuration.† This is most likely to happen when one of them receives an IP address of 169.254.x.x, which indicates that:

  • Itís configured to obtain an IP address automatically.
  • It couldnít find a DHPC server on the network to make the assignment.
  • Windows assigned it an Automatic Private IP Address.

See our article on Specific Networking Problems and Their Solutions for more information.


The ping command is the basic tool for testing TCP/IP connectivity.† It sends a special packet (called ICMP Echo) to a particular IP address and looks for a reply.† If everything is working right, the reply comes back.† If not, the ping times out in a few seconds.† By default, the ping command repeats the process four times.† Hereís an example of an ICS client computer pinging a Windows XP Home Edition ICS host, using the hostís IP address and its computer name.

When ping fails, youíll see one of these error messages:

  • Request timed out - The IP address is valid, but thereís no reply from it.† If the IP address is on a local area network, the most likely cause is a firewall program blocking the ping.
  • Unknown host <name> or Ping request could not find host <name> - The computer name doesnít exist on the local area network.† Make sure that NetBIOS over TCP/IP is enabled.
  • Destination host unreachable Ė The IP address isnít on a local area network, and the default gateway canít access it.† Either thereís no default gateway, its address is wrong, or it isnít functioning.

Pinging the Local Area Network

Here is a series of ping commands to use in finding where a problem occurs on a local area network.† Run them in the order shown, and donít go on to the next command until all of the previous commands work properly.† In this example:

  • The computer being tested is named Winxp, with IP address
  • Thereís another computer on the network, named Win98, with IP address

Substitute the appropriate IP addresses and computer names for your network.



What Ping Failure Indicates


Loopback address

Corrupted TCP/IP installation

ping localhost

Loopback name

Corrupted TCP/IP installation


This computerís IP address

Corrupted TCP/IP installation

ping winxp

This computerís name

Corrupted TCP/IP installation


Another computerís IP address

Bad hardware or NIC driver

ping win98

Another computerís name

NetBIOS name resolution failure

To fix a corrupted TCP/IP Installation on Windows XP, follow the steps in this Microsoft Knowledge Base article.†For Windows 95/98/Me, un-install the TCP/IP protocol in Control Panel | Network, reboot, and re-install it. If that doesnít fix it, use this procedure on Windows 95 or 98.

Pinging the Internet

You can also use ping to find a problem with Internet access.† Run these commands in the order shown, and donít go on to the next command until all of the previous commands work properly.† Use the Default Gateway and DNS Server addresses that you got from the winipcfg or ipconfig /all command.



What Ping Failure Indicates

ping w.x.y.z

Default Gateway

Default Gateway down

ping w.x.y.z

DNS Server

DNS Server down

ping w.x.y.z

Web site IP address

Internet service provider or web site down


Web site name

DNS Server down or web site down Earthweb HardwareCentral earthwebdeveloper CrossNodes Datamation

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